![]() ![]() If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you’ll receive a final update via email.Just an update, after opening several ticket with support I have gone through the motions of connecting to my router directly, uninstalling some programs which is “known to create issues for games” and running the game as administrator. If you continue to experience issues, you can respond to your ticket with additional information. We cannot reduce or remove suspensions.Ĭlick here to review and resolve your ticket. Because of this these are automated systems that we can only view but not touch. ![]() Please understand that Diablo 2 is a very old game (20 years) that uses the original system which is very sensitive. Switching between accounts or characters too quickly.Rapidly connecting and disconnecting from.You will also want to make sure you are not doing any of the following as they can cause what you are seeing: If you are using Cloudflare DNS try switching over to Google DNS.You will want to be on a residential connection, if you are unsure if your connection is residential you can check a trace route or contact your ISP. Make sure you are not using any VPNs, VMWARE or Virtual Box.Before trying to connect again I do recommend the following. ![]() It does look like you are temporarily suspended for fourteen days. ![]() "I understand you are having troubles with Diablo 2 and connection issues with. My VPN was active when I tried to sign in and that triggered the suspension. Here’s the text of my support ticket response. ![]()
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